Support
Frequently asked questions and customer care information
Frequently Asked Questions
PURCHASES
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I Accidentally Ordered the Wrong Products, What Should I Do?
We totally understand if you ordered the wrong products!
Once you realize that you have placed an order for the incorrect product, please send us an email at in**@vi*************.com . We will be able to look at how far your order has been processed and give you the next steps from there.
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Can I Make Changes to My Order After Placing It?
Thank you so much for ordering with us!
At this time, we are not able to make any changes to orders once they are placed. This includes removing an item, adding an item, combining multiple orders into one, delaying shipment, upgrading shipping method, changing an address, or canceling the order. Once you submit your order our team automatically starts processing it in an effort to get your order to you as quickly as possible. Please be sure to confirm that everything is correct in your cart before submitting your order.
We apologize for any inconveniences & appreciate your understanding!
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How do I change my subscription?
Although subscriptions are available to have shipped every month, every two months, or every three months, our system does not allow the user (you) to alter the frequency of delivery once the subscription has been purchased, nor does it allow you to skip a month of your subscription. However, we CAN do it on our end. If you need an adjustment to your subscription, please email our office at least 4 days prior to your subscription renewing, and we will do our best to make the requested adjustments in a timely manner.
PLACING AN ORDER
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PRODUCTS
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CONTACT
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SHIPPING
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RETURNS
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UNSUBSCRIBING
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COUPON CODES
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I’ve already submitted my order, will you please honor the coupon code?
As long as your order was placed within the appropriate time frame, we are happy to help by honoring that discount to your order!
Send us an email at in**@vi*************.com and we can help you from there.
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My Coupon Did Not Apply – What Should I Do?
We understand that sometimes in moving fast, you may accidentally leave your coupon code off or your order may process without that coupon code having been applied.
Please email us immediately at in**@vi*************.com and we can help you out. Please be sure to include your order number and the coupon code you are trying to apply.
WHOLESALE INFORMATION
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How do I become an affiliate?
You can learn more about our affiliate program here: https://vibrantblueoils.com/partner/affiliate/
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How Do I Become A Wholesaler? (Domestic & International)
You can read more about our wholesale program available to practitioners here: https://vibrantblueoils.com/partner/practitioner/
REWARDS PROGRAM
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Not Seeing Points For A Previous Purchase?
Please contact us at in**@vi*************.com and we can help you.
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What Can I Use My Points For?
Points can be used towards discounts on any new purchase.
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How Do I Earn Points As A Vibrant Blue Oils Rewards Program Member?
You’ll earn points on your birthday and every time you make a purchase, refer a friend, or follow us.
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Is It Free To Join The Vibrant Blue Oils Rewards Program?
Yes, it’s absolutely free: just make a customer account and you’re in.
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Customer Care
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REBECCA O.
