We are so confident in the quality of our oils that we proudly offer a 100% quality guarantee.
We want you to love what you’ve ordered! You can return or exchange any product(s) for any reason up to 30 days after your purchase. Please email us at firstname.lastname@example.org with your order number(s) and what you would like to return or exchange. We will be happy to assist you with this process!
If you are not happy with your purchase, simply let us know at email@example.com.If the package is completely unopened and your order falls within our 30-day return policy, you may “return to sender” using the sender address listed on the shipping label, or this address:
Vibrant Blue Oils, LLC
1606 5th Avenue North
Seattle, WA 98109
As soon as we receive the package we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.
If the package has been opened and/or the products have been used, just reach out to us at firstname.lastname@example.org. Every situation is unique, but typically, next steps would include you letting us know that you will be returning the product to us (so we know to look for it) and issuing a refund within 3-5 business days of receiving your return. Please note: Vibrant Blue Oils is unable to absorb the return shipping cost charged by your chosen carrier and cannot assume responsibility for the package until it arrives at our location.
If you purchased something you didn’t love, but you want to continue using our line, we are more than happy to help you find a product that might be better suited for your health concerns. Please don’t hesitate to contact us and ask for recommendations!
All refunds will be credited to your original form of payment and may take up to 5 days to process.