Shipping

US SHIPPING

We ship anywhere in the U.S., for a flat rate of $6.95 per order.

We offer USPS First Class shipping. We ship out orders Monday through Friday, and orders are typically shipped within 3 days of being placed.

After leaving our facility, USPS typically delivers in 2 – 8 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.

If you’re in desperate need of Vibrant Blue Oils and would prefer expedited shipping, just email us at support@vibrantblueoils.com and we’ll do everything we can to help you out.

CANADIAN SHIPPING

We ship to Canada via USPS at a flat rate of $24.95 per order.  Please note that customs fees may occur, and are outside of our control. We cannot be responsible for covering customs fees.

INTERNATIONAL SHIPPING

We ship worldwide for a flat rate of $24.95 per order.

Please note that if customs charges occur, you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. We understand that these customs fees do increase the cost of your order, but we want to provide you with the choice to purchase the oils internationally.

International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs, and the time frame that this takes is out of our hands.

ORDER ISSUES

Once placed, all orders are final. Items cannot be added, edited, or canceled.

If you have any problems with your order (damaged item, not received, not what you were expecting, etc.) please contact us at support@vibrantblueoils.com so that we can make it right. We want to ensure you are happy with our orders and do our best to resolve any issues that may arise.

Please keep in mind that our products are handmade and, due to the artisanal quality of our botanical ingredients, the fragrance of our products may vary slightly between batches.

REFUNDS AND EXCHANGES

We offer a 30 day money back guarantee on all of our products.  If you wish to place a return, please contact us at support@vibrantblueoils.com before mailing the product back to us.  Upon receipt, we will refund you the price of the product. We cannot offer a refund on shipping.

The customer assumes responsibility for the package until it arrives at our location.

If a product arrives damaged or you have any concerns about your purchase, please contact us at support@vibrantblueoils.com so that we can work something out.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Please note that Vibrant Blue Oils is not responsible for any additional shipping costs for exchanges. We don’t guarantee that we will receive your returned item, and we do not assume responsibility for reimbursement of returned packages lost in transit without proof of delivery to Vibrant Blue Oils.

RETURN POLICY

We are so confident in the quality of our oils that we proudly offer a 100% quality guarantee.  If you are unsatisfied for any reason, simply return the product within 30 days. We will immediately refund you in full for any unopened bottles. Returns on opened/used products require prior authorization by contacting us at support@vibrantblueoils.com.

PACKAGING POLICIES

We make a sincere effort to get your order to you safely using the least amount of packaging necessary to minimize our environmental impact.  A packing slip is included in each shipment. It contains the order number, product code and product name.   If the shipment being delivered to you, we will include a receipt as well.

OUT-OF-STOCK ITEMS

Occasionally, we run out of stock rather unexpectedly. If this has happened with an item in your order, we will send you an email to let you know. We will let you know the estimated shipping date, and will also offer an alternate product. If neither is satisfactory, we will promptly issue a refund, through PayPal, for the missing items — along with our sincere apologies for the inconvenience.

CUSTOMER SERVICE

For customer service, feedback, and product inquiries, send us a note to support@vibrantblueoils.com.

PAYMENT OPTIONS

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.

Sales tax is required on orders shipped within Washington State at the local tax rate.  If you would like to set up a practitioner account to avoid sales tax, please set up an account here and email us a photo or scanned copy of your credentials and resellers permit at support@vibrantblueoils.com.