If you’ve checked your tracking info and it says that your order was delivered, but you don’t have it in hand, there are a few things we recommend checking:
- Check with anyone who may have been home at the time the order should have been delivered, as well as neighbors to see if they may have accidentally received your order.
- Check around your front door, back door, mailbox, and garage. Sometimes boxes are placed behind bushes or in a different area of the house.
- If you’re in an apartment and have a front desk, we’d recommend checking there.
If you’re still unable to locate your package, please email us at firstname.lastname@example.org with your order number & shipping address. We will do our best to support you from there.